The iPhone 4 has certainly been the subject of much controversy in the technical school arena , but how about the average iPhone 4 proprietor ? How do they feel about their purchase of Apple ’s previous handset ? Surprisingly good , actually , according to a new survey by inquiry firm ChangeWave Research .
The party ’s latest poll mouth to 213 iPhone 4 owners about their likes and disfavor of the gadget , and at least a few of the result were surprising . ChangeWave carry its poll between July 19 and 28 because it want to wait for the firestorm over the iPhone 4 antenna issues to expire down a bit , aver frailty president of research Paul Carton .
Still , the feeler issue itself was a major part of the resume . When require about their dislikes of the iPhone 4 , 24 percent of respondents pointed to it . However , that only placed it at third on the list of overall disfavor , where it was topped by 27 per centum who dislike cause to utilise AT&T and 24 percent plain about the coverage , swiftness , and caliber of AT&T ’s 3 G connection .
However , Carton caution that much of the focus on the iPhone 4 ’s feeler could be the result of the care it had get in the media . “ It would have been astonishing to us to involve about dislike and not have the aerial issue come along in the pigeonholing , ” said Carton . “ This is what occur when the issuing becomes one of the biggest issue in tech for a few weeks . ” But he added that he was actually surprised that the shock was n’t bigger .
In improver , ChangeWave ’s results showed that the feeler problem were n’t necessarily as prevalent as it had been made out to be . While one in five iPhone 4 owners reported that they had been affected by the antenna issue , only 7 per centum discover it as a very heavy trouble . By dividing line , 64 per centum said that they had n’t experienced any job at all .
moreover , when ChangeWave appraise user about the charge per unit of dropped call , iPhone 4 owners reported drop down fewer calls—5.2 percent — than iPhone 3GS owners surveyed after that machine ’s release last class ; they reported a drop down call pace of 6.3 percent . ChangeWave ’s Carton describe the figure as “ an interesting counterpoint ” to much of the buzz around the feeler issue .
Since the survey was conducted just a few days afterSteve Jobs held his July 16 press conference about the antenna yield , ChangeWave was also able to canvass the reaction to Apple ’s solution . A amount of 73 percent deemed themselves either very or somewhat slaked with the troupe ’s response , with 18 per centum enunciate they were very or somewhat restless .
Among the fussy ilk and disfavour , the iPhone 4 ’s Retina exhibit got the most love , with 49 percent of respondents giving it a thumbs up . Just 15 pct of those canvass picked FaceTime , though Carton acknowledged that the study ’s sample distribution did n’t include teenagers or young people . “ My gut recite me that if we had a larger percentage of youthful people in this peculiar sketch sample , we probably would have pick up [ FaceTime ] high than it is . ”
The iPhone 4 ’s stamp battery life also got a protuberance over its precursor : last twelvemonth , 41 percent of iPhone 3GS owners enounce that the battery life was too scant , which put it at the top of the dislike leaning . By comparison , the battery life on the iPhone 4 nab complaints from just 15 percent of iPhone 4 owner , send away it to fifth .
Overall , though the iPhone 4 did n’t touch the stratospheric degree that the iPhone 3GS achieve after its discharge — the old French telephone give way a 99 percent overall satisfaction — the iPhone 4 still did very well , with 72 percent of those polled describing themselves as very satisfied and 21 percent as somewhat slaked . Just 3 percent said they were somewhat unsatisfied , and another 3 percent say they were very unsatisfied .
The same was reliable of meeting possessor ’ expectations : 34 percent of iPhone 4 owners said that the twist transcend their expectation , compare to 38 percentage of iPhone 3GS owner surveyed last year at around the same time . In gain , 50 pct of iPhone 4 proprietor said that their expectations were encounter , compared to 56 percent of 3GS owners , and 13 percentage were let down , compared to 6 pct of 3GS owner .
In the end , ChangeWave does n’t see the antenna issue having a prospicient - term shock on the iPhone 4 ’s achiever . “ Despite the bumpy spillage , ” said Carton , “ the iPhone 4 is surpass almost every other smartphone in the industry in terms of overall customer satisfaction . ” It was an accomplishment , he say , that the ratings rest this eminent after the whole feeler trial by ordeal .
Ultimately , he added , the iPhone 4 ’s client satisfaction could in reality pass that of the iPhone 3GS as the transmitting aerial furor pall down over fourth dimension .
