When you take an iPhone ( or other Apple equipment ) back to the store then employees see if it has been meddle with . meddling comes in many forms , but it is typically a consequence of opening the phone or having it serve by as non - qualified technician .
One common scenario is if you have the iPhone screen supercede by an independent party . However , many people claim that Apple refuse to fix their iPhone even if they have never opened the iPhone or take it to repair anywhere other than Apple .
Apple has shipway of telling if someone other than its employee opened an iPhone . Any any non - authorized repairs invalidate the warrant . One way Apple checks this is using a sequent number inside the telephone set ; the repair stave check that it is correctly aligned . When a repair technician opens a upset iPhone , they chequer this sticker – if it is n’t align they alarm the staff , who may refuse to take the repair any further . Apple also checks the LCI ( Liquid Contact Indicator ) to observe if the iPhone has been submerged in water .
If an Apple Store finds evidence that the iPhone has been monkey with , then the depot employee may refuse to take the repair any further , even if the iPhone is still under warrant . What on solid ground are you suppose to do to prove that you are innocent of tamper with an iPhone when getting it revivify ?
One Apple customer institute thissituation to light on Redditin a mail called “ Apple incorrectly impeach me of tampering with my iPhone … how do I prove my artlessness ? ” There are also people posting on Apple ’s Forum , such as this post : ” Apple wo n’t fix iPhone because it ’s been meddle with ‘ . Or this one‘My raw iPhone was tampered with ‘ or this blog where the person claimed Apple found the LCI missing when he took the phone in for repair and refused to fix the iPhone . Search around finds numerous other incident of Apple customers having a repair refused .
What to do if an Apple Store employee refuses to fix an iPhone
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