“ Yesterday was a vast volume day for our back - oddment electronic filing , ” say Intuit representative Julie Miller . “ As a result , we had a significant slowdown in our ability to litigate and send electronic returns to the IRS . This happened both with TurboTax and our professional issue service . ”
Miller described April 17th as the highest - volume twenty-four hour period Intuit has ever seen “ and then some . ” She was n’t able-bodied to provide specific on how many users filed electronic taxation takings at the last hour — Intuit may bring home the bacon some clearing during their next quarterly remuneration statement in May , however .
Intuit has made theInternal Revenue Service(IRS ) cognizant of the volume problem , and Miller indicated that the political science establishment is groom to allow a two - day annex to tax filers dependent on Intuit ’s technology . Miller said the IRS should publish a statement soon .
The IRS has extended a like free grace point to residents in some northeastern states affected by a major “ Nor’easter ” rainstorm in the beginning this week as well that caused significant flooding and tip damage in some areas .
“ We do our good to forecast traffic free-base on peak day so we can hand over the best experience we can , but yesterday was well beyond our arithmetic mean , ” Miller say .
Intuit expects the trend towards consumer acceptance of e - filing to keep . “ About one-half of all return lodge last year were e - file , ” said Miller . “ I expect that ’ll be up this year . That vogue continues to impact our commercial enterprise , and unfortunately yesterday do some of our customers some aggravation . ”
At the end of the day , Intuit ’s willing to admit it underestimated it customers ’ pauperism on taxation day , and that gives them food for cerebration run forward .
“ We recall our client should be able-bodied to charge right up to the deadline , ” say Miller . “ We want that process to be unseamed and light . ”
H&R Blocksaw no such capacity problems , said representative Denise Sposato . The society ’s volume of electronic tax returns grew 14 pct this year , suppose Sposato , and it made sure it would be prepared for the increased load .
H&R Block put up professional tax preparation service in addition to TaxCut , a a tax filing computer software package that turn back to the Mac this year follow a brief hiatus . TaxCut competes with TurboTax .
