One of Apple ’s most important characteristic is the way it deals straight off with customers . Step into an Apple Store , or visit the caller ’s on-line store , and you ’re immediately strike by the same elements of understated upright taste perception and user - friendliness that we associate with its products . Apple never misses an chance to emphasize its stain values .
In this article we show how to make the most of Apple ’s various stores ( and those of its reseller partners ) . In condition of bricks and mortar , we explainhow to hold an Apple Store appointment , how to generate a faulty product or get a impoverished machine fixed , and how to ascertain your near store . And for the internet site , we walk you through the process of making a purchase online and what to do if the site does n’t look to be working .
If you ’d like to shape on the other side of the refined wooden desk , have a look atHow to get a job as an Apple Store Genius .
How to shop at Apple’s online store
It ’s gentle to buy a brand - newfangled Mac , iPad or iPhone from Apple . The simplest way is to go toApple ’s websiteand make your leverage there . You ’ll rule every current Mac , iPad and iPhone , and lots of supplement .
The menu bar along the top of the site is split into seven sections : Mac , iPad , iPhone , Watch , TV , Music ( which includes the AirPods , HomePod and the iPod touch ) and Support .
The first six of those class include add-on you’re able to use with your fresh Apple product , from headphone and cables , to connected home devices and displays , mice and keyboard . The accessories segment include great deal of product from manufacturers other than Apple .
Buying a Mac from Apple’s online store
purchase a Mac on Apple ’s online store is really sluttish if you sleep with what you ’re looking for – and if you do n’t know what you ’re looking for , there ’s batch of information on Apple ’s website to help you choose .
Go to theMac sectionof the Apple website . you may choose a subcategory , such as MacBook Air or iMac Pro , from the young menu measure along the top ; if you do so , the next page will show you ( for exemplar ) an overview of the current MacBook Air and connection to read elaborate specs and view your buying selection . That last one is the release tag Buy , obviously .
Find the Mac specification that most closely matches your needs , and click Select . Now you ’ll see various customisation options , such as special RAM retention , extra storage and ( in some pillow slip ) meliorate graphics . You may also be able to sum add-on and package to the purchase .
Once you ’ve configured the Mac you need , select Add to Bag . When you get to the check-out procedure you ’ll have the option to lend oneself for a payment plan that will allow you to split payments over up to 24 months .
But before you arrive at the checkout you ’ll need to ratify in using your Apple ID and password . If you do n’t have an Apple ID you may proceed as a guest . However , if you oft make purchases from Apple you will find it gentle to log into your invoice as all your payment and delivery details will be automatically filled in .
At this microscope stage you will be able-bodied to see delivery date and selection , or pick out a pickup locating – search with your postcode to find fault up from somewhere nearby .
You will get free standard delivery if you order cost more than £ 50 . When your detail is dispatched you will have a dispatch notification e-mail and/or text message ; you could also visit theFind your orderpage to view the most up - to - date status or your parliamentary law .
Wondering how long the saving will take – or if you’re able to get your Apple product sooner ? Read : How long does Apple take to deport ?
Buying an iPhone from Apple’s online store
It ’s also easy to buy an iPhone from Apple ’s online store , and many people choose to do this if they want to grease one’s palms an iPhone in a flash , rather than sign up fora contractwith their mobile internet .
Go to theiPhone sectionof Apple ’s web site and you’re able to choose from the various handsets on offer .
If for instance you were bribe the iPhone XS you wouldclick hereand ( after perusing the technical school specs , features and so on ) press Buy at the top right wing . You ’ll see options to trade in an old model , then prize colour and computer storage capacity .
When you ’re happy , hit Continue , then add together to Bag .
Buying an iPad, Apple TV, Apple Watch or AirPods from Apple’s online store
you could follow the instructions above to corrupt any Apple product on the companionship ’s online store .
Apple’s online store isn’t working
From clip to time you will regain thatthe Apple Store is down . This is what usually happens just before the company announces a young product , although some times we all get mad and then it turns out Apple has done nothing of note , perhaps only tweaking something in the back end .
If the Apple Store is down when you visit , opportunity are it will be back online within a few hours . When there ’s a new product the web site usually hold up down in the morning and is back up around lunch period in the UK , unless it materialize to be down during an Apple tonic , which tends to materialise in the early evening . In that case we would expect the store to be offline from about 6 promethium to 8 post-mortem .
Finding your closest Apple Store location
Alternatively , if you ’d prefer to hear the product out , you could walk into the Apple Store on your high street or in your close shopping shopping mall . Not sure where your closest Apple Store is located ? British readers will observe them all over the country , 38 in aggregate , and you may look for your local store onApple ’s web site .
Apple ’s flagship London stores can be found atRegent StreetandCovent Garden .
You ’ll also find Apple Stores in major shopping malls includingBluewater , Lakeside , Trafford Centre , Manchester Arndale , Westfield Stratford CityandWestfield White City .
How to reserve an iPhone from an Apple Store
When Apple first launches a novel iPhone , stocks are very modified , and for that reason it ’s sometimes necessary to reserve your handset for in - store pickup .
The alternative would be having the new iPhone sent to you at home , but collecting it in store gives you the opportunity to use Apple ’s expertness to transfer the information from your existing phone to the new one – especially handy if you ’re moving from a non - Apple telephone set to the iPhone .
Apple will set up the iPhone for you , transfer contacts from your old gimmick , go under up your e-mail and get you start with iCloud . faculty will also help you browse and download apps from the App Store .
How to use Apple’s Genius Bar
Another reason to go to the Apple Store is if you like to visit the Genius Bar .
The Genius Bar is the position to go if you need your Apple hardware repaired . Apple ’s adept may also be able to avail you with software issue .
To arrange an appointment with an Apple Store Genius , visit theApple Support pageand take the ware that ’s causing you problems . You will necessitate to answer a numeral of questions to practice down what the exact issue is , so that Apple can find the skilful way to help you .
For example , when our MacBook Air was n’t charge we go through the follow alternative : Mac > Startup or Power . As well as some ( broadly relevant ) abide article at the bottom of the Thomas Nelson Page , we were given the option to talk to Apple Support over the speech sound , pop a Old World chat session , bring the MacBook in for hangout or visit the Genius Bar . We opted for the Genius Bar .
To arrange your sojourn you need to enter your postcode and pick out the memory which is most appropriate . If they have reservations available , you’re able to make an appointee . You may have to prove a few Apple Stores before you find one with the necessary expertise for your particular trouble .
Getting support from Apple
you could also get avail from Apple by calling the client military service number : 0844 209 0611 . But there are a number of other ways to get backup via the website as outlined above . For more data visit thispage on Apple ’s site .
There are tone you’re able to take to repair your twist before resorting to Apple ’s reinforcement process . We have advice , for example , onHow to fix a frozen MacandHow to fix a Mac that wo n’t turn on .
Apple Store iPhone repair
If you ’ve discover your iPhone screen you may desire to go to the Apple Store to pay for Apple to fix it .
you may make an appointment with a Genius at the Apple Store to service your iPhone . The price of the fixing will depend on the model and whether you haveAppleCare reporting . It may cost more if the telephone is out of its one - yr warranty period .
If you ’re the kind of somebody who frequently bring out your gadgets it might be worth investing in AppleCare+ which covers two incident of accidental damage , although you will still have to pay an excess fee .
Alternatively you may beam your iPhone by to Apple to be fixed , but it will take longer than going to an Apple Store , where you will get your iPhone back the same sidereal day .
For more detailed advice , readHow to get an iPhone quicken .
Apple’s Refurbished Store
Unfortunately , as a linguistic rule Macs are not flash , but if you ’re looking for a bargain you’re able to also foot up a Mac , iPad or iPhone second - handwriting from Apple . Go to theRefurbished Storeon the company ’s website .
The important thing to note is that devices bought from the Apple Refurb Store are not discernibly ‘ used ’ . They are clean , checked , test and visually identical from marque - Modern models . The only detectable remainder in our experience is that an Apple refurb Mac will be packaged in a brown loge rather than the white retail box they unremarkably arrive in .
The price for reconditioned devices changes frequently but is typically 10 to 20 per centum less than the original terms . With Macs commanding a high-pitched retail toll , this reduction can represent quite a difference .
Here’show to get a deal from Apple . Students , meanwhile , will want to knowhow to get an education discount .
Apple resellers
You may also be able to get a mess on a novel Mac or other Apple twist by pluck up one from your local Apple reseller , such asJohn LewisandPC World , or Apple premium resellers such asiStore , Stormfront , Solutions Inc , Western ComputersandKRCS . They do have sales , and although Apple buy are rare , they come along occasionally .
However , you should beware that because Apple is strict with pricing and the margin that third - party retailers can make , it is rare that you will find a genuine buy when buying a new Apple Cartesian product from someone other than Apple .
You should always first gossip Apple ’s online store to see out what is on whirl from the mothership , and make certain that if you ’re buy an outdated model you are doing so knowingly . Copy down the stipulation and product code of the model you want , and use that in your search . If you know what to front for you could seize a steal – just check that you are n’t buying last year ’s exemplar while being sold the idea of this yr ’s .
Apple warranty and returns policies
One of the benefits of buying from Apple is its warranty and return operation , even for refurbished products . Apple states : “ Before we put a renovate Mac , iPod , iPad or Apple TV up for sales agreement in special deals , it undergo a rigorous refurbishment process to check that it ’s up to Apple ’s tough quality monetary standard . ”
More importantly , a reconditioned Mac total with the same one - twelvemonth warranty ( extendable to three years with AppleCare protection ) . You also get the same sales and return procedure with Apple , and can repay a Mac bought from the Refurb Store within 14 solar day if you ’re not happy with it .
Buying Apple products elsewhere
The primal thing , as always , is to do it exactly what you want , and exactly what you ’re getting , peculiarly if you ’re buy from a private marketer . Get it all in writing , and if at all potential perspective the twist you ’re buying , and utilize it , before you purchase .
Always practice a credit card to make expensive purchases , or a secure payment service such as PayPal . This will make it much well-off to chase up if there is a problem .
And think , if it looks too proficient to be true , then it likely is : you really require to see proof of purchase before you buy a 2nd - bridge player Mac to ensure it has n’t been stolen .
