Google renamed and upgrade its Personalized Home Page this hebdomad , but one thing the update could n’t shake was a bug that began disturb many users last Thursday and persist until Wednesday .
The bug caused the free military service , which lets users change state Google.com into a customize hepatic portal vein , to revert an undetermined issue of pages to their nonpayment setting or to months - old interpretation .
The problem rattle users who spend substantial time and sweat cut their Google.com varlet with syndicated depicted object feed , as well as with “ widget ” lotion , to make it their hub for Web content , online services and applications .
A source familiar with the progeny said the germ impress “ a single digit per centum ” of users of this service , which party official have said has “ 10 of 1000000 ” of users . This means that the number of affect users could range from a lower limit of 200,000 to several million .
give-and-take meeting place erupted last Thursday first light with reports from disquieted exploiter , and Google , after acknowledging the problem , did n’t declare it fixed until almost 36 60 minutes subsequently .
However , over the weekend , reports kept flowing into give-and-take forums of users pronounce the fix had n’t reached their pages , and continued throughout Monday , even as Google ’s Marissa Mayer , frailty president of hunt products and user experience , host journalists in the company ’s military headquarters to unveil the improvement to the service , now callediGoogle .
At the meter , it seemed that the users still kick had been affected by Thursday ’s bug , and that it would be a matter of clock time until Google rolled the fix to their pages .
However , on Tuesday cockcrow , as the volume of complaints in discussion forum increased importantly , with a young wave users reporting the problem for the first time , it became apparent that the bug had cropped up again and was affecting an whole different batch of iGoogle page .
At 4:30 ET p.m. on Wednesday , themain thread devoted to this problemhad sire almost 700 postings .
The problem is now solved , accord to a Google spokeswoman . “ A number of Google drug user had difficultness get at their options and preferences on their iGoogle page over the past day , ” she wrote via atomic number 99 - ring armour . “ Users should have their iGoogle pages reinstate at this sentence . ”
A Google official who place under the name Google Guide Jaime in that treatment assembly grant his most recent update at noon ET on Tuesday , and acknowledged the resurgence of the microbe at that time . “ We ’ve been maintain a stuffy eye on this thread and are continue to investigate the remaining missing homepages as well as the late reports from those who ’ve just lose your homepage in the retiring few hours , ” the official write .
In declare the problem lick last week , Google decline to explain what get it or how many people were affected , saying only that the bug had been an “ isolated incident ” and that it had rack up “ a comparatively small chemical group of users . ” Wednesday , the spokeswoman also declined to provide these details .
However , Google , a major advocate of Web - hosted applications programme and service , has been hit with bugs and availability problems such as this one with some regularity in late month in services like the Blogger blog hosting and publishing service and the Gmail portion of the Google Apps entourage of communicating and collaborationism software for organizations .
In this case , it certainly did n’t give users confidence in the host modeling , given that a glitch affected one of Google ’s most popular services for almost a week , while senior officials held a press result to bluster the modish improvements to the armed service .
A fast examination of the discussion forum disclose a lead of let down users whose confidence in Google has been significantly shaken .
“ Google , you have broken my heart . I had such faith!,”a drug user wrote Wednesday morning . “ You were my everything , and now … now I just do n’t know . It ’s not like you to be so hushed , Google . Please , just let me know you ’re listening ! Let me know that you care ! ”
