If you ’re having problems catch any song in your Music Library on your Mac to upload to or download fromiTunes Match , here are the three all important troubleshooting steps you need to know :
1 . In iTunes , select the View Options item from the View menu . From here , make certain that both the iCloud Download and iCloud Status item are selected .
The Download pillar displaysicons indicate the current statusof your song . These icon generally appear only when an natural action is pending or if something has gone awry — such as a Sung that is ineligible to upload or an error in the uploading process . That ’s why , if all has choke well with your initial iTunes Match apparatus , you should see few if any icons in this column . One exclusion : a Download ikon may come along even though nothing is faulty ; I ’ll get to this in a mo .
The View Options window, with iCloud Download and iCloud Status checked
The iCloud Status column lists school text line the status of your songs . If there ’s an image in the Download column for a finical song , the textbook mate the meaning of the icon . However ( as continue more in a Macworld article ) this tower also tells you the status of songs that have no Download icon . In particular , it number whether each song is Purchased ( you assume the song from the iTunes Store ) , Matched ( you develop the song on your own but a meet version of the song , mostly at a higher quality , is in iCloud ) , or Uploaded ( you larn the song on your own and no equal was found ; as a result , your transcript of the strain was uploaded to iCloud ) .
The major value of these columns is as a symptomatic aid . They give an reading of why a song is not available in iCloud , helping you figure out what you may be capable to do to fix it .
2 . Select Update iTunes Match from iTunes ’ Store menu .
iTunes’ Store menu, with Update iTunes Match selected
This is Apple ’s go - to all - purpose troubleshooting fix . If anything isn’t functioning with iTunes Match , this should be the first thing you try . In my sheath , after ab initio subscribing to iTunes Match , I had several dozen songs list as Error . After selecting the Update command , the songs were successfully rival . in reality , I had to select the command three or four time before everything potential was matched ; I still have two call that are stuck with an Error position .
iTunes ’ Store menu , with Update iTunes Match selected
Alternatively , if you want to seek to limit a job with just one Sung at a clip , reach the contextual menu for a trouble birdsong and select the Add to iCloud command .
The 5099 error message
3 . Select Turn Off iTunes Match from iTunes ’ Store menu . Then select to work On iTunes Match .
As covered in aMacworld clause by Jason Snell , you may delete birdsong that iTunes lists as Matched and select to download a presumptively higher - quality rendering from iCloud . To get the improved reading , you flick the Download picture in the iCloud Download column .
While this technique has generally worked for me , I had one instance where clicking Download icons led to 5099 wrongdoing messages . The message suggested that I check to see if I had an active meshwork connexion ( I did ) . throw in the towel and relaunching iTunes did not help . Neither did take Update iTunes Match . However , turning iTunes equal off and back on again did the trick .
One interesting side notation : Even when I could not get the songs to download , I could still play them . iTunes streamed the song from iCloud , just as it would from an iOS equipment that was using iTunes Match .
More troubleshooting
You may run into bother that can not be fixed by any of the above technique . Unfortunately , there is not much you’re able to do at this full stop . Currently , Apple provides no extra tools for negociate iTunes Match .
For example , I have had several example where all but one or two songs in an record album are listed as Matched . The persist song(s ) are listed as Uploaded . This entail I can not get to the higher caliber versions of the Uploaded songs . I cognize the songs should match because the total album is uncommitted from the iTunes Store .
What can I do to pressure iTunes to match rather than upload these songs ? As far as I can tell , there is nothing I can do — other than wait . A Macworld clause affirm that others are seeing this same glitch . The consensus is that a server erroneous belief is at mistake . That is , it ’s a trouble in the cloud , not on your Mac ; all you could do is hope that Apple will eventually turn to it .
For other questions you may have about job with iTunes Match , I urge Apple’sTroubleshooting iTunes Matchand Macworld’siTunes Match : What you need to know .
