Apple does not fit that a manufacturing mar caused power failures in an iBook G4 laptop sell in Denmark , but it refunded the client ’s money , said the country ’s Consumer Complaints Board .
An Apple spokeswoman in the U.S. said , “ Apple disagrees with the DCCB ’s determination base on our own investigation , and has a strong track criminal record for client satisfaction . ”
The example is just one of many concerning the iBook G4 that the gameboard has hear about , Frederik Navne Boesgaard , the complaint board ’s legal adviser , said Wednesday .
Apple also faces a class action lawsuit in the U.S. District Court for the Central District of California concern a similar problem with the iBook G4 . In a ailment filed in November 2006 , plaintiff Alan Vitt said the computing machine ’ motherboards neglect at an abnormally high-pitched pace . Apple is seeking to have the complaint drop — its filing on that motion is due Thursday — with the next sense of hearing in the pillow slip set for Oct. 4 .
The Danish complaint board , part of the government - fund National Consumer Agency , published a technical composition on faulty iBooks in May . The subject area found solder joints around a voltage regulator were flawed in such a room as to deteriorate each clip the computers were turned on or off , until they would no longer start up . However , using a clinch to lend oneself pressing to the computers ’ casing , next to the trackpad , closed up the impoverished joints and allowed the computer to start — a clear sign of an original design defect , the study conclude .
In reply , Apple submitted its own technical report saying that the flaw was not due to cycle the power on and off , but this was not enough to shake the plug-in ’s determination .
Two week ago , the board challenge Apple to grant the point and refund the client ’s money , or take their customer to court . Apple paid up , say Navne Boesgaard .
The complaints board is handling four such cases , and owners of faulty iBook G4s keep to come up forward : 15 more have call him in recent day , he say .
The incorrect iBooks were among the first notebooks using the G4 processor that Apple produced , and had an opaque lily-white casing like their G3 forerunner . The machines examine , the 800MHz Model 9164LL / A and the 1GHz Model 9426LL / A , were introduced in April 2004 and break off in October of that year . The panel receive the complaints between April and November 2006 .
