Adobe has acknowledge what InDesign users have been pointing out since mid - June — that versions CS5 , CS5.5 , and CS6 will cause a system and/or program crash on the new 2012 model of Apple ’s MacBook Pros , MacBook Airs , and Retina MacBook Pros , under certain circumstances , such as when the program expose a warning duologue boxwood .
“ Adobe was late informed that InDesign customers using the new Retina MacBook Pros are receive problems , ” said Chris Kitchener , InDesign product director . “ As with any software package compatibility exit with brand new hardware , we are still in the appendage of fully understanding the job . We are babble out with Apple and working so we can adjudicate the matter just as soon as we can . ”
According to Adobe support technician Scott Worthington , who has publicly been track the case on theAdobe forumssince June 27 , “ At this clip it appears the update is remove an API we use to assure our use of system icons . At nowadays the solution seems to be to rollback the update for the software to continue to go as expected . Other solutions are being explored to see if we can find a simpler answer . ”
Crashes traced to new hardware and software updates
The problem appears to originate with the new Retina MacBook Pros , the new non - Retina Macbook Pros , and the young MacBook Airs that feature Intel Ivy Bridge mainframe , and are running OS X 10.7.4 .
On June 15 , an Adobe InDesign forum contributor with the sobriquet “ arminvit ” account that his transcript of InDesign CS5 crashed on his 2012 MacBook Pro when he tried to cancel a page with content and when packaging files . He also observed that another , older computer , running 10.7.3 did not crash under the same luck .
This plain off an avalanche of forum posts spanning nearly a calendar month that has take in some quotation from Adobe about the problem , but no fix yet in raft . standardized posts also cropped up on theApple backup assembly .
Adobe blames Apple OS change
For substance abuser who can roll up back to OS X 7.4.3 , the problem could be solved , at least for now . But those that bought their make new systems with 10.7.4 already installed do not have that pick .
While there are always some glitches with new software system versions , and how they mold with the current or future operating systems , Adobe ’s ownKnown Issuespage does not name this trouble at this writing .
This raises the question of what that means for the imminent discharge ofMountain Lion . While Worthington declined to speculate whether the Mountain Lion advance to the Apple operating arrangement would touch on the problem , he did say that , “ At this time , I can not recite if it will persist in Mountain Lion . The API ’s apparent removal really impacts the behaviour in this site . ”
Apple offered no immediate scuttlebutt on the issue .
